Privacy Policy
Your privacy is important to us. This policy explains how Pulse20 (Pty) Ltd collects, uses, and protects your personal information.
POPIA Compliance
Pulse20 (Pty) Ltd is fully compliant with the Protection of Personal Information Act (POPIA) of South Africa. We are committed to safeguarding your personal information and ensuring it is stored securely within our data-secure database infrastructure.
Information We Collect
Personal Information
- Full name and surname
- ID number
- Contact details (email, telephone, address)
- Next of kin information
- Medical history and PAR-Q form data
Membership Information
- Membership type and duration
- Payment information and transaction history
- Session attendance records
- Progress tracking data
- Feedback and communication records
Health & Fitness Data
- Medical history and health conditions
- Fitness assessments and progress measurements
- EMS training session data
- Therapeutic treatment records
How We Use Your Information
Service Delivery
- Provide personalized EMS training and therapeutic services
- Ensure safe and effective training programs
- Track your progress and fitness goals
- Schedule and manage appointments
Communication
- Send appointment reminders and confirmations
- Provide important updates about our services
- Respond to your inquiries and feedback
- Emergency contact purposes
Business Operations
- Process payments and manage billing
- Maintain membership records
- Improve our services and facilities
- Comply with legal and regulatory requirements
Data Protection & Security
Secure Storage
All personal information is stored on our data-secure database within Pulse20's ICT infrastructure, in line with POPIA requirements.
Security Measures
- Encrypted data storage and transmission
- Access controls and user authentication
- Regular security audits and updates
- Staff training on data protection protocols
- Secure backup and recovery procedures
Access Limitations
- Only authorized personnel have access to personal data
- Access is limited to what is necessary for service delivery
- All access is logged and monitored
- Third-party access requires explicit consent or legal authorization
Your Privacy Rights
Under POPIA, You Have the Right To:
- Access your personal information we hold
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal requirements)
- Object to processing of your personal information
- Request restriction of processing
- Withdraw consent where processing is based on consent
Media Consent
You have the right to opt out of media release consent by informing us in writing. This includes photographs and videos taken during training sessions for promotional purposes.
Data Sharing & Disclosure
No Unauthorized Disclosure
Your personal information will NOT be disclosed to any external organization or unauthorized persons without your express authorization.
Limited Exceptions
We may only share your information when:
- Required by law or legal process
- Necessary for emergency medical situations
- You have provided explicit written consent
- Required for payment processing (with secure payment providers)
Privacy Questions or Concerns?
Contact Our Privacy Officer:
Email: privacy@pulse20.co.za
Phone: +27 83 408 3665
Address: Lenasia: Signet Terrace Office Park | Mulbarton: 34 The Broads St
File a Complaint:
If you believe your privacy rights have been violated, you may file a complaint with the Information Regulator of South Africa.
Last updated: December 2024
This policy may be updated periodically. We will notify you of any significant changes.